WorldPay Support Knowledgebase

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Welcome to the Support KnowledgeBase

This site provides information to help you set up and manage your account with WorldPay. By using the search and navigation tools you can access our online self-help and support resources to find out more about how your account works, our
additional products & services and answers to common queries.

Getting Started

About WorldPay • Your Application • Website Compliance

Connecting to WorldPay

HTML Redirect • Shopping Carts • Testing • Going Live • Customising

Payments & Orders

Payment Process • Find a payment • Cancel a payment • Capture a payment • Refund a payment • Transaction Reports • Disputed payments

Accounting

Transfer • Transfer Delay • Charges • Your Deposit • Your Balance • Financial Reporting • Exchange Rates

Most Frequently Asked Questions (FAQs)
How do I log in to the MOTO Payment Service (WorldAccess)
My payment response (callback) is failing…
How do I change my bank details?
Card Logos are not being displayed on my website…
Which URL do I use to reference the payment method logo generator?
More FAQs ...
System Status

Settlement Delays: merchants who acquire with HBOS and Lloyds will notice a delay to payments from 16th to 18th November due to technical issues. In addition, merchants who accept AMEX may notice a delay to payments since 13th November 2008. We will update this page as soon as these issues have been resolved.
Merchant Interface: between 05:00 and 06:00 AM GMT on Saturday 22nd NOVEMBER 2008, we will be carrying out maintenance work on our systems. During this timer this merchants interface will not be available.